Our mission is to give your team the confidence to provide the best possible service. Keep your customers coming back. We will deliver any of our workshops on site at your company, working with your team to help them develop their customer service skills.
Select a workshop from our menu of options:
Providing Excellent Customer Service
Covering all of the basics of general customer care, this training session will give your team confidence in knowing how to provide the best service possible to your customers. It’ll give them top tips in how to delight the consumer and some key pointers in how to deal with any customer challenges.
Dealing with Difficult Situations
Many Cornish businesses will have dealt with challenging situations with customers and we’re here to help you handle difficult conversations with confidence. This training session will look at how to deflate an escalating situation and will give both entry-level and more experienced staff the tools needed to equip them in this scenario.
This session helps you to deal efficiently and effectively with any complaints – how to handle them and the systems and processes that can be put in place to learn from them and make your business better.
Clear and Effective Communication
This session focuses on written communication, and how to ensure your customer communication is effective and understandable. It focuses on how to reduce the use of complex business jargon, deliver in plain English and ensure your meaning is clear and understood.
Improve Your Writing for Business
This workshop gives basic skills to new office employees, ensuring any business communications – from letters to memos, from reports to emails – are of an excellent quality and fit for purpose.