Tuesday 8th March 2022 09:30am at Pool Innovation Centre, Cornwall.
Marbell sessions are informal and promote discussion which provokes learning through thought and association.
Covering all of the basics of general customer care, this training session will give you the confidence to provide the best service possible to your customers. It’ll give you top tips in how to delight the consumer and key pointers in how to deal with any customer challenges.
The workshop is split into two sessions – the first developing key skills for excellence in customer service, and the second focused on how to deal with challenging situations.
The first half includes:
- Clear communication
- Adaptability
- Active listening
- Patience
- Sympathy or empathy?
The second session focuses on:
- Identifying types of difficult customer
- Managing the customer
- Managing yourself
Give your team the confidence and skills to provide the best possible service.
Book your tickets now at Eventbrite.
