How We Work

Marbell offers flexible delivery options for all training courses and workshops. We can deliver programmes in-house at your site, or you can book onto one of our regular workshops held at a variety of Cornish locations throughout the year.

We'll Come to You
You Come to Us

We’ll Come to You

Select a workshop from our menu, and we will come to you to deliver the session. Our initial cost allows for up to five people to attend the workshop, and you can add additional members of staff at an agreed cost per person. You provide the space and people, and we’ll provide the rest!

 

You Come to Us

We run regular workshops throughout the year at a variety of venues across the South West. We cover the same topics as we would on-site – but these training sessions are for larger groups and will host people from multiple companies, giving you a great chance to network with colleagues in the region too. We provide the space, training materials and refreshments at these sessions.

 

What makes Marbell different?

We’ve seen how the training industry works and want things to be a little different. Sessions are focussed on informal discussions – not roleplay – and are about understanding people and how they work in different situations.

We will work with you to give you the confidence to deal with all customer interactions – helping you understand how to read a customer, how to deal with an escalating situation, how to explain complex situations in a simple way.

All workshops are delivered in an informal and relaxed setting by a friendly and approachable trainer, ensuring everyone gains the most from the experience.

Workshops

Our mission is to get your team comfortable in dealing with your customers. We cover all customer-facing channels – in person, on the phone, emails and letters, reports and social media.

Contact Us

We’d love to hear from you about the training needs of your company. Select from our menu of workshops, or ask us to create a bespoke session that meets your needs.

How We Work

Marbell offers flexible delivery options for all training courses and workshops. We can deliver programmes in-house at your site, or you can book onto one of our regular workshops held at a variety of Cornish locations throughout the year.

News & Events

Read the Marbell blog for the latest updates about tourism and hospitality in Cornwall, articles about customer service and case studies on our latest client projects.

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